Contact Complaints and Privacy
Would you like to ask something or would you like to discuss possibilities for your company? We will contact you as soon as possible!
In 2018, the AVG within Europe and the Netherlands was implemented in the legislation. Before that, there were already binding instructions regarding the reporting of data leaks. Based on this legislation we have implemented procedures to ensure that we handle your data in a reliable and solid manner (if not already the case). In the event of a data breach, we also have a procedure in place to ensure that you are informed in good time and adequately about the breach, its extent, which privacy-sensitive information it may concern and where/when the data breach has been reported to the authorities involved. As part of the implementation of the AVG legislation, a company must have a privacy statement. This is mentioned in full at the bottom of this page.
"Where work is done, mistakes are also made". Of course we try to keep errors to a minimum and your satisfaction is very important to us. But for the rare occurrences where this is not the case, we have a formal complaints procedure.
The purpose of this complaints procedure is to handle complaints from relations (internal and external) in a careful manner.
Submission and registration of complaint
For less serious complaints, please consider discussing them first by telephone or in a personal conversation with your contact person to see if a solution can be found. If your complaint concerns the contact person, you can also contact another person of our organisation. In the event of serious complaints, or if you do not wish to discuss the complaint verbally, or if verbal consultation does not produce the desired result, you can describe the complaint on the complaints form and send it to the management for their attention.
If necessary, you can report your complaint by telephone, with an employee of our organisation filling in the form. You will then be asked to sign the form (by post or e-mail) to confirm that the complaint has been correctly described. You can also simply request the form to fill it in yourself. We will send you the form on first request.
Responsibilities around treatment
If complaints are submitted in writing, the management is always informed. The management will either deal with the complaint itself or at least supervise its handling. In the event of serious complaints about orders, an employee not involved in the order (if necessary from outside our organisation) will be appointed as the person responsible for handling the complaint.
Processing of complaints
On the basis of the completed complaints form and the hearing of those involved, the best possible understanding will be formed of the content and situation of the complaint. You may be asked to provide further written explanation of the complaint in the course of the procedure.
The management will then, if applicable in consultation with other expert(s), decide on your complaint and inform you of this decision in writing. If you are found to be in the right, in whole or in part, we will consider whether any form of compensation and/or other relief is appropriate, and whether, and if so what measures can be taken internally to prevent a recurrence of the problem.
We aim to respond within 2 weeks after receiving a written complaint; if this does not succeed, you will be informed of the reason for the postponement, and an estimate will be given of the period within which the management thinks it will be able to respond. We hope, of course, that we can resolve your complaint in a way that is satisfactory to you. However, you may not be satisfied with the response. If we cannot find a solution after further consultation, we refer to the general terms and conditions regarding legal aspects of the complaint.
Privacy Statement Doublepress Products BV (version 1)
In the context of the delivery of our products, or maintaining employment relationships with personnel or hiring personnel, we process personal data. We may have received this information from you, for example via our website, e-mail, telephone or app. In addition, we may obtain your personal data through third parties. With this privacy statement we inform you about how we handle these personal data.
Personal data to be processed
Which personal data we process depends on the exact service and circumstances. This often concerns the following data:
- Name data client;
- Client contact
- Business phone number client
- Business email address client
- Delivery address client
- Information about your activities on our website, IP address, Internet browser and device type.
With regard to hiring personnel or employment relationships, we record more (mandatory) information:
- First name, initials and surname;
- Naw data
- Date and place of birth;
- Contact details (email addresses, phone numbers) and name and function;
- Copy of identity documents;
- Citizen service number (only if necessary!);
- Passport photo (only if strictly necessary! For example for personnel file);
- Salary and other data required for tax returns, salary calculations, etc;
- Marital status, partner data
- Emergency information
- Bank account number;
Purposes and principles of accounting
In a number of cases we process personal data in order to comply with a legal obligation. In most cases we only process the data necessary to be able to deliver our products to your satisfaction. Some data is recorded for practical or efficiency reasons, which we (may) assume are in your interest, such as:
- Communication and information;
- Being able to deliver products and services as efficiently as possible
- The improvement of our products and services;
- Billing and collection
In concrete terms, the above may also mean that we use client data for marketing purposes or to send you advertising materials or to notify you about our products, if we believe that these may be of interest to you. This never concerns personal data, but only public data which can also be obtained from the trade register. However, we will be cautious and will only approach you if we believe that these additional services/products actually add value for you. We may also contact you to request feedback about products or services provided by us or for market or other research purposes.
In some cases, we may wish to process personal data for reasons other than the above and we may ask your explicit consent. If we ever wish to process personal data that we are permitted to process on the basis of your consent for other or more purposes, we will first ask you for your consent again.
Finally, we may also use your personal information to protect the rights or property of ourselves and our users and, if necessary, to comply with legal proceedings.
Distribution to third parties: As part of our services, we may use the services of third parties, for example if these third parties have specialist knowledge or resources that we do not have in-house. These may be so-called processors or sub-processors, who will process the personal data on the basis of your exact order. In addition, there may be other third parties who are not strictly speaking processors of the personal data but who have or may have access to it, such as our system administrator, suppliers or hosting parties of online software, or advisors whose advice we seek regarding your order or legal relationship. If the involvement of third parties means that they have access to the personal data or that they themselves record and/or otherwise process, we will preferably agree (in writing) with those third parties that they will comply with all the obligations of the GTC. If this is not possible, we will record and review the privacy policies of these third parties. Of course we will only engage third parties from whom we can and may assume that they are reliable parties who deal adequately with personal data and who can and will comply with the GTC. This means, among other things, that these third parties may only process your personal data for the aforementioned purposes.
Of course, it is also possible that we may have to provide your personal data to third parties in connection with a legal obligation. Under no circumstances will we provide your personal data to third parties for commercial or charitable purposes without your explicit consent.
We will not process your personal data longer than is useful for the purpose for which they have been provided (see the paragraph 'Purposes and principles for processing'). This means that your personal data will be stored for as long as it is necessary to achieve the goals in question. Certain data must be stored for a longer period (usually 7 years), because we have to comply with statutory retention obligations. If you want to have your data completely deleted, you can always ask us for it. We will then comply with this request by return of post, unless the statutory obligation to keep the goods in custody dictates otherwise.
We have taken appropriate organisational and technical measures for the protection of personal data insofar as these can reasonably be expected of us, taking into account the interest to be protected, the state of the art and the costs of the relevant security measures. We require our employees and any third parties who necessarily have access to personal data to maintain confidentiality. We also ensure that our employees have received correct and complete instructions on how to handle personal data and that they are sufficiently familiar with the responsibilities and obligations of the GCA. If you would like to know more about this, we will be happy to inform you about how we have designed the protection of personal data.
You have the right to inspect, rectify or delete the personal data that we have about you (except of course if this conflicts with any legal obligations). You may also object to the processing of your personal data (or part of it) by us or one of our processors. You also have the right to have us transfer the information you provide to yourself or directly to another party if you wish.
Personal data incidents:
If there is an incident (a so-called data breach) concerning the personal data in question, we will inform you immediately, unless there are compelling reasons, if there is a real chance of negative consequences for your privacy and the realisation thereof. We strive to do this within 48 hours after we have discovered this data leak or have been informed about it by our (sub)processors.
If you have a complaint about the processing of your personal data, please contact us. Should this not lead to a satisfactory outcome, then always has the right to lodge a complaint with the Personal Data Authority; the supervisory authority in the field of privacy.
Processing within the EEA (European Economic Area)
We will only process personal data within the European Economic Area, unless you agree to other written agreements with us in this respect or use services provided by providers outside the EEA. Exceptions to this are situations in which we want to map contact moments via our website and/or social media pages (such as Facebook and LinkedIn). Think for example of visitor numbers and requested web pages. Your data will be stored by third parties outside the EU when using Google Analytics, LinkedIn or Facebook. These parties are EU-US Privacy Shield certified, so they must comply with European privacy regulations. This only concerns a limited number of sensitive personal data, in particular your IP address.
Phone: 00 31 (0)38 - 33 72 300